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JADOCAM

JADOCAM 2-Year Manufacturer Warranty

Every JADOCAM dash cam carries a 2-year manufacturer warranty from the date of purchase, covering defects in materials and workmanship.

What's covered

  • Manufacturing defects in the camera body, lens, screen, mount, and included cables
  • Component failure during normal use — sensor, processor, GPS module, Wi-Fi/Bluetooth radio, supercapacitor
  • Firmware-related defects
  • Cosmetic defects present at delivery (must be reported within 14 days)

What's not covered

  • Physical damage from accident, drop, or impact
  • Water damage (dash cams are designed for car interiors, not outdoor use)
  • Damage from incorrect voltage (using a non-JADOCAM power adapter)
  • SD cards — covered under the SD card manufacturer's separate warranty
  • Damage from unauthorized firmware modification
  • Normal wear of adhesive mount pads and rubber straps

How to claim

  1. Email support@jadocam.com with:
    • Your order number or proof of purchase
    • A short description of the problem
    • Photos or a short video showing the issue
    • Your camera's firmware version (Settings → System Info)
  2. Our support team will reply within one business day with a diagnosis and instructions.
  3. If a replacement or repair is approved, we'll provide a prepaid return label.
  4. Replacements are shipped within 2 business days of receipt of the defective unit. Repairs typically complete within 7 business days.

Warranty period

The warranty period is 24 months from the date of delivery. Warranty coverage is non-transferable. Replacement units inherit the remaining warranty period of the original purchase (i.e., warranty doesn't reset when a unit is replaced).

Out-of-warranty service

If your camera is outside the 2-year window, we still offer paid repair service. Email us for a quote. Spare parts for current and previous-generation models are stocked at our factory for at least 5 years after product end-of-sale.

Legal

This warranty does not affect your statutory consumer rights under applicable local law. In the US, this warranty is in addition to the rights provided by the Magnuson-Moss Warranty Act. In the EU/UK, this warranty is in addition to your statutory rights under consumer protection law.