Frequently Asked Questions

Most JADOCAM mirror dash cams install in 15–30 minutes using the included rubber straps and the existing 12V cigarette-lighter cable. No professional installer is required. If you want to power the camera from the fuse box (cleaner wiring + parking monitor support), you'll need our hardwire kit, which takes about an hour to install.

You only need a hardwire kit if you want parking-monitor mode (the camera records while the car is off). For normal driving recording, the included cigarette-lighter cable is enough. The hardwire kit is sold separately and connects to your fuse box to draw a small standby current.

Yes for virtually any passenger vehicle. JADOCAM mirror dash cams mount over your factory rear-view mirror using two adjustable rubber straps. They fit mirrors from approximately 8 cm to 30 cm wide. If your factory mirror is unusually large (some pickup trucks and RVs), email us first and we'll confirm.

Most drivers mount the rear camera centered on the inside of the rear windshield, just below the heated-defrost line, with the cable routed along the headliner and down the A-pillar. The included cable is 6 meters, enough for most sedans, SUVs, and pickups.

Depends on the model. Our 4K models (D18, G810+, G810 PRO, G850+) record at 3840×2160 @ 30 fps. Our 2.5K models (G100S, G810S PLUS) record at 2560×1440 @ 30 fps. All models use Sony Starvis-class sensors with WDR for high dynamic range.

Loop recording overwrites the oldest files when the SD card fills up. With a 64 GB card (included with most models), you get roughly 4–6 hours of continuous 4K footage before loop-over. Locked event files (triggered by G-sensor or manual button) are protected from overwriting.

When the engine is off, the camera enters a low-power mode and watches for impact, motion, or vibration. When triggered, it records a short clip (typically 30–60 seconds before and after the event) and saves it as a locked file. Parking-monitor mode requires the hardwire kit so the camera can draw power from the fuse box.

Yes. Sony Starvis-class sensors are tuned for low-light performance, and our cameras use WDR (wide dynamic range) to handle high-contrast scenes like oncoming headlights. License plates remain readable in most night-driving conditions.

Yes — every JADOCAM dash cam includes a built-in GPS receiver. Speed, location, and timestamp are embedded in each clip and can be played back in our JADOCAM Player desktop software.

Free on the iOS App Store and Google Play. See our App Overview for direct download links and setup screenshots.

Our CarPlay-enabled models (G100S, G100 PRO, G810S PLUS) include a built-in CarPlay/Android Auto receiver. Connect your iPhone over Bluetooth + Wi-Fi (or USB on some models), and your phone's CarPlay interface — navigation, music, calls, messages — appears on the mirror screen.

Virtually any car with a working iPhone. The mirror replaces the screen, not the car's head unit, so it works whether or not your car has factory CarPlay. See our CarPlay compatibility page for tested vehicles.

The dash cam broadcasts its own Wi-Fi access point (the SSID starts with "JADO_"). You need to join that network from your phone's Wi-Fi settings before launching the app. Your phone won't have internet while connected to the dash cam — that's normal. Disconnect when done to return to your regular Wi-Fi.

Every JADOCAM dash cam carries a 2-year manufacturer warranty from the date of purchase, covering defects in materials and workmanship. See our warranty page for full terms.

If you bought directly from jadocam.com, we have your order on file — just email us your name or shipping address. If you bought from an authorized reseller, please supply that receipt; if you can't locate it, contact us and we'll do our best.

30 days from delivery, no questions asked, on any new and unopened product. Used products are accepted if defective. See our return policy for full details.

Email support@jadocam.com or use the form at our contact page. We reply within one business day.