Contact JADOCAM

Real people, real responses, within one business day.

Customer support

For order questions, technical support, warranty claims, or installation help:

• Email: support@jadocam.com
• Hours: Monday–Friday, 9 AM – 6 PM (UTC+8). Email is monitored 7 days a week.
• Average response time: within 24 hours; most replies within 4 hours during business hours.

Business inquiries

For fleet pricing, distributor accounts, rideshare-platform partnerships, OEM sourcing, or affiliate programs:

• Email: business@jadocam.com

Press & media

For review unit requests, press materials, or interview requests:

• Email: press@jadocam.com

What to include for fastest response

When emailing about an issue with your camera, please include:

1. Your order number or the model you own
2. Firmware version (Settings → System Info)
3. A short description of what's happening and what you've already tried
4. If possible, a photo or short video showing the issue